ANU
• Sleeveless dress with zipper at back
• Calf length
• Bow hair band
• 100percent cotton Ankara
WOMENS
MENS
KIDS
RETURN POLICY
Item(s) are subject to RETURN/EXCHANGE/REFUND if Tan&Tobe receives the item/s within:
TIMELINE:
- 3 business days from date of delivery/Pick Up for orders placed within Lagos
- 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
- 10 business days from the date of delivery for orders shipped outside Nigeria
- The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund. There are no exceptions to this rule.
CHARGES:
- The customer is responsible for sending the item/s back to Tan&Tobe.
- In the case of an exchange, the customer is required to pay for any further delivery fee required.
- The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
- Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank account.
REFUND METHOD:
- Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for
PRODUCT CONDITION:
- ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
- In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to us.
- SALE items or items bought with a discount code will NOT be eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
- In a case where customer receives a faulty item, customer has 3 days from the date of delivery to file a complaint and not longer than 20 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
- Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.
RETURN ADDRESS:
Tan&Tobe
70 Ayinde Adeleye Street, Off Toyin Street, Ikeja, Lagos
For any other information concerning returns or exchange please email support@tanandtobe.com or chat customer service during work hours Monday - Friday: 9am - 6pm WAT (UTC +1) +2347061575035
DOMESTIC SHIPPING
- Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 4-7 working days.
INTERNATIONAL SHIPPING
- All international orders are fulfilled by DHL with tracking numbers. Delivery time for international orders is 5-10 working days after order placement.
UNDELIVERED SHIPMENTS
If the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 14 working days for us to investigate and arrive at a resolution. If you do not receive your order within this timeline of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.
Delays may occur due to customs. All customs duties, taxes, and fees are the sole responsibility of the customer. Please contact your local carrier for further information concerning customs duties or fees.
Please track your package through carrier’s website. There you will be able to use the tracking number provided to you through email to check the status of your order.
We are not responsible for incorrectly entered shipping addresses. Please make sure all shipping and billing information is accurate prior to placing the order.