Item(s) are subject to RETURN/EXCHANGE/REFUND if Tan&Tobe receives the item/s within:


  • 3 business days from date of delivery/Pick Up for orders placed within Lagos
  • 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
  • 10 business days from the date of delivery for orders shipped outside Nigeria
  • The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.



  • The customer is responsible for sending the item/s back to Tan&Tobe.
  • In the case of an exchange, the customer is required to pay for any further delivery fee required.
  • The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
  • Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank account.



  • Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for



  • ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
  • In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to us.
  • SALE items or items bought with a discount code will NOT be eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
  • In a case where customer receives a faulty item, customer has 3 days from the date of delivery to file a complaint and not longer than 20 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
  • Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.




70 Ayinde Adeleye Street, Off Toyin Street, Ikeja, Lagos

For any other information concerning returns or exchange please email or chat customer service during work hours  Monday - Friday: 9am - 6pm WAT (UTC +1) +2347061575035