DOMESTIC SHIPPING

  • Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 4-7 working days.

INTERNATIONAL SHIPPING

  • All international orders are fulfilled by DHL with tracking numbers. Delivery time for international orders is 5-10 working days after order placement.

 

UNDELIVERED SHIPMENTS

 If the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 14 working days for us to investigate and arrive at a resolution. If you do not receive your order within this timeline of investigation, we'll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.        

 Delays may occur due to customs. All customs duties, taxes, and fees are the sole responsibility of the customer. Please contact your local carrier for further information concerning customs duties or fees.

Please track your package through carrier’s website. There you will be able to use the tracking number provided to you through email to check the status of your order.

We are not responsible for incorrectly entered shipping addresses.  Please make sure all shipping and billing information is accurate prior to placing the order.